Subaru Roadside Assistance Plus

Membership Guide

This is not an insurance contract. This is not a service contract and does not comply with any financial responsibility laws. This is not an automobile liability or physical damage insurance contract.

• Overview

  Services are provided by and/or through Cross Country Motor Club, Inc., 400 Rivers Edge Drive, Suite 400, Medford, MA 02155, except in Alaska, California, Hawaii, Oregon, Wisconsin, and Wyoming where services are provided by and/or through Cross Country Motor Club of California, Inc., 333 Bush Street, 4th floor, San Francisco, CA 94104.

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  EXECUTIVE OFFICES:

  CROSS COUNTRY MOTOR CLUB, INC.
  400 Rivers Edge Drive
  Medford, MA 02155

  CROSS COUNTRY MOTOR CLUB OF CALIFORNIA, INC.
  333 Bush Street, 4th Floor
  San Francisco, CA 94104

  RESIDENT AGENT OFFICES:

  Maryland
  The Corporation Trust, Inc. 
  2405 York Rd., Suite 201
  Lutherville Timonium, MD 21093

  Montana
  CT Corporation System
  208 N. Broadway, Suite 313
  Billings, MT 59101

  Nevada
  CT Corporation System
  701 South Carson Street, Suite 200
  Carson City, NV 89703

  New Mexico
  The Corporation System
  206 South Coronado Avenue
  Espanola, NM 87532                         

  Oklahoma
  The Corporation Company
  1833 South Morgan Road
  Oklahoma City, OK 73128

  Please direct all communications, inquiries and claims to the Massachusetts office.

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  Please see Membership Guidelines in the Membership Guide download for service terms, conditions and for other specific state details, as applicable.
  
  Benefit reimbursements are covered under a contractual liability policy issued by Old Republic Insurance Company, Tulsa, Oklahoma, under policy #GAL-672-825-1280.

• National Toll-Free Assistance Number: 800-815-1050.

  Your Subaru Roadside Assistance Plus is available 24 hours a day, 365 days a year throughout the United States and Canada to assist you with your driving and travel needs and includes the following benefits and services:

  1. Emergency Towing and Roadside Assistance
  2. Emergency Lockout Service
  3. Emergency Message Relay
  4. Bail Bond Service
  5. Legal Defense Benefit
  6. Customized Trip Routing & Maps 
  7. Other benefits or information shown in this membership guide
     
     

  For the Hearing Impaired
  TDD 800-747-2128
  A TDD line is available to support our hearing or speech-impaired members.

• Emergency Towing and Roadside Assistance Services

  1. Towing Services

  If you need a tow it’s your choice where we take you. If your vehicle requires a tow, we’ll tow your vehicle to the nearest authorized Subaru dealer, or destination of your choice, up to $100 per occurrence. Among its many advantages, this valuable service allows you to get your vehicle back to a Subaru dealership with a mechanic you trust or to another location of your choice. 

  2. Roadside Assistance

  If your covered vehicle has a flat tire, is out of fuel, stuck or has a dead battery, roadside assistance service will be provided up to a maximum of $100 per event for covered services:  

  • Battery Boost/Jump Start: If your covered vehicle won’t start due to a dead or weak battery, we will provide a jump-start or battery charge.
  • Flat Tire Service: If your covered vehicle has a flat tire, we’ll install your inflated spare tire. Multiple flat tires will require a tow.
  • Fuel Delivery: If your covered vehicle runs out of fuel, we’ll deliver up to two (2) gallons of emergency gasoline/diesel fuel to your covered vehicle, wherever permissible by law. The cost of fuel is not covered.
  • Winching/Stuck Vehicle: If your covered vehicle is stuck in mud, sand, snow or a ditch, Subaru Roadside Plus will provide winching service to free your vehicle if your vehicle is stuck within 15 feet of a paved road.
    
    

  3. Emergency Lockout Service

  Being locked out of your car or home is not only inconvenient but potentially dangerous. As a member, you are entitled to emergency lockout service to get you back into either your car or your home. Simply sign for the service — up to $100 per occurrence. Please note: lock repairs or cost of making duplicate keys are not covered.

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  How do I obtain emergency towing, road service and lockout services?

  Towing and roadside assistance services are available to you on a sign and drive basis, subject to your membership plan and coverage terms. To obtain service:

  1. Call toll-free 800-815-1050
  2. Provide the Service Specialist with the following:
     • Your membership number
     • Your VIN number
     • Area code and telephone number (where you can be reached)
     • Location of disabled vehicle (city, state, street address and closest intersection or other identifying landmarks)
     • Description of disabled vehicle
       (year, model, color)
     • License plate number and state
     • Type of service needed (tow,
       flat tire, jump-start, out of gas)
  3. Once your dispatch request has been received, our automated system will call the phone number you provided, and relay information on the service provider that will arrive to assist you with an estimated time of their arrival to your vehicle's disablement location.
  4. If it is safe to do so, please stay with your disabled vehicle. A service provider cannot service an unattended vehicle.
  5. Be prepared to present your membership card or driver’s license to the service provider, if requested.
     
     

  Coverage Limits:

  For emergency towing, roadside assistance services and emergency lockout service, Subaru Roadside Assistance Plus will pay the independent service provider directly for covered services up to a maximum of $100 per disablement.  There will be no out of pocket expenses required from you for covered services up to your program's benefit limits. You will only need to sign the service provider’s invoice and continue on your way. If the cost of the service exceeds your coverage or benefit limit(s), you will be required to pay any costs over the program benefit limit(s) or for non-covered service(s) at the time of service delivery.

  Frequency Limit: 

  Service will only be provided for one disablement for the same cause during any consecutive 7-day period. Only one tow or other service per disablement will be provided. Services are for emergencies only and not intended to be a general repair service or used as a substitute for regular/routine maintenance.

  Roadside assistance, towing, and lockout services are limited to a combined four service incidents per membership year (the twelve month period from the date of enrollment) for you and others living in your household. If more than four such service incidents occur during a membership year, we will continue to provide the benefits of dispatched service to your disabled vehicle, however, any resulting service charges must be paid by you, the member, at the time service is rendered and these charges are not reimbursable.

  Reimbursement Privileges:

  If services are unavailable through the Subaru Roadside Assistance Plus program for any reason, you will be authorized by one of Service Specialists to secure service independently and submit a claim for reimbursement of covered costs.  To be eligible for reimbursement for towing or roadside assistance services secured independently of the Subaru Roadside Assistance Plus membership program, you must have obtained prior authorization from one of our Service Specialists.  To be considered for reimbursement, you are required to submit all paid and itemized receipts to Cross Country, within 30 days of disablement.  All receipts must be from the company providing you with the covered goods or services.   Mail your reimbursement request to:

  Cross Country Motor Club
  P.O. Box 9145
  Medford, MA 02155
  Attn.: Claims
  
  or email: member_services@crosscountrymotorclub.com

• Emergency Message Relay

  When you call us for emergency services, you may want to let family or friends know what’s going on or ask someone to meet you. You can request that we attempt to convey up to three urgent messages to anyone, anywhere in the United States, Puerto Rico or Canada. 
  
  You must provide our Service Specialist with an accurate phone number for your emergency contacts and the content of the messaging. Cross Country will attempt to contact each party, but accepts no liability for the inability to reach an emergency contact or the relay of information.
  
  The Emergency Message Relay services are provided to you as a convenience, and Cross Country shall not be liable for any failure or inability to perform.

• Bail Bond Service

  If you are charged with a violation of a Motor Vehicle Law and must furnish bail, we will reimburse the cost of the bail bond up to $200.
  
  Bail Bond Service reimbursement of up to a maximum payment of $200 per occurrence is provided to you if you are charged with a violation of any motor vehicle law (except driving while intoxicated, under the influence of drugs/narcotics or without an operator’s license/permit; or, if you are charged with a felony or for failure to appear for prior traffic violations or leaving the scene of an accident without disclosing your identity) and you are required to post bail. Neither the bond you acquire nor this benefit from us will pay for any fines or forfeitures imposed upon you by a court of law.
  
  To be considered for bail bond reimbursement, you are required to submit all paid and itemized receipts for securing the bail bond, as well as the arrest report, to Cross Country, within 30 days of securing the bond.  Receipt must be from a bona fide bail bonds company.   Mail your reimbursement request to:
  
  Cross Country Motor Club
  P.O. Box 9145
  Medford, MA 02155
  Attn.: Claims
  
  or email: member_services@crosscountrymotorclub.com

• Legal Defense Benefit

  As a member, you are entitled to be reimbursed for legal fees incurred in the defense of a motor vehicle violation — up to $1000 combined maximum for all charges arising from a single occurrence.
  
  Legal Defense reimbursement of up to a maximum payment of $1,000 in the aggregate is provided to cover fees for a lawyer’s appearance to defend you against conviction of a violation of a motor vehicle law resulting from the use of your vehicle (except driving while intoxicated, under the influence of drugs/narcotics or without an operator’s license/permit; or, if you are charged with a felony or for failure to appear for prior traffic violations or leaving the scene of an accident without disclosing your identity).
  
  Only violations occurring during the term of your membership will be covered. No payments will be made for violations of non-motor vehicle crime(s), or for witness fees, photographs, maps or fines.
  
  You will receive one reimbursement payment for one occurrence based on the schedule included below.
  
  Cross Country will reimburse you for a portion of the legal fees incurred when a lawyer is required to defend you against charges of violations involving your covered vehicle in accordance with the schedule indicated below. You choose your own defense counsel. The maximum obtainable benefit is $1,000 per incident. If the violation occurs as a result of committing a non-motor vehicle crime, this benefit is void. Only violations occurring during the term of your membership are covered. You will receive one reimbursement per incident based on the schedule below at the higher of the applicable rates:
  
  Manslaughter:

  • Trial Defense $700
  • Appeal $300

   

  Other Motor Vehicle Violation:

  • Trial Defense $100
  • Appeal $100

   

  Expenses for witness fees, photographs, maps, fines and expert fees are NOT covered. When submitting a bill for reimbursement, enclose an original itemized invoice for the amount paid in legal fees and a copy of the citation which shows the nature of the charge(s) against you.

• Trip Routing & Maps

  Let us know the next time you are planning a trip. Subaru Roadside Assistance will provide you with a detailed trip routing package, including an easy-to-read, computerized itinerary, and map. This service includes the following travel information for your trip:
  
  

  • Your destination stop(s) in the order you prefer
  • Which highways to use, including route numbers and type of highway (toll road, interstate, state highway, etc.)
  • The number of miles between junctions and destinations, and a running total of miles traveled
  • The number of miles to be traveled on each highway and within each state
  • Projected driving time between stops and total projected driving time

   

  Our trip routing service will automatically choose the quickest route between destinations if you do not request a scenic route.
  
  Note: To obtain this service, complete the trip routing request card contained in your membership kit or email us at wecare@agero.com and submit your request including all departure and destination points you'd like included. Please allow 3-4 weeks for delivery of this service.
  
  Turn by Turn – All routes, distances and driving times are derived using publicly available data. Under certain circumstances directions provided may not be the most direct or may be limited. Although this service is intended to assist you, no warranty is expressed or implied for the usability of the contents. We assume no liability for any loss or delay. With your safety being of the utmost importance to us, it may be advisable to disregard the instructions and to drive out of harm’s way in situations where you feel unsafe.

• Specially Encoded Key Tag

  Lost keys are a nuisance, an expense and often a problem to replace.
  
  That’s why we’ve developed a safe and effective way to help you get your keys back. It’s our special Computerized Lost Key Retrieval System.
  
  Here’s how it works: You are assigned a special code which is entered into our data bank and printed on the key tag, along with our Key Retrieval System Address. Use the key tag for all your keys. If they’re lost, anyone finding them can drop them in a mailbox and they are returned to us postage paid. We check the code, find they belong to you, call and let you know we’ve found them and immediately mail them back. It’s that simple and that effective!  
  
  Remember, if you move, please make sure you notify us of your change of address so that we can return any keys to your most current residence. To let us know if a change of address, email us at member_services@crosscountrymotorclub.com

• Cross Country Perks

  Access to Cross Country Perks entitles you to save money on everyday and specialty items. Cross Country Perks is a national savings and discount program offering up-to-the-minute deals on everyday and specialty items from high-quality brands, leading retailers, online stores, and popular service providers.

  

  To take advantage of your Cross Country Motor Club membership whenever you shop, go to http://crosscountryperks.com and begin saving today.

• Subaru Roadside Assistance Plus Membership Guidelines

  This Benefit Guide sets forth the terms of the services offered under your Subaru Roadside Assistance Plus motor club membership.

  1. Membership benefits cover you and other dependent family members living in your household - even a dependent up to age twenty-two living at home or while away at college - driving any vehicle owned, leased, or furnished to you/them with permission of the owner.
  2. You will not be required to pay any sum in addition to the amounts specified in this Membership Benefit Guide for any of the covered services. In the event the cost for the service exceeds coverage limits, you will be required to pay the additional service charges at the time service is rendered. Additional charges are not reimbursable.
  3. All of the promised benefits and services of your Subaru Roadside Assistance motor club membership are described here and are available 24-hours a day, 365 days a year, throughout the United States. Your motor club membership begins on the date shown on your membership card and continues through expiration unless canceled.
  4. Whenever we refer to “you” and “your” throughout this Guide, we refer to the individual identified herein or on the membership card as the member and whenever we refer to “we”, “us”, “our”, “the Plan”, “CCMC”, or “Cross Country Motor Club”, we refer hereinafter to Cross Country Motor Club, Inc. or Cross Country Motor Club of California, Inc., as applicable.
  5. Your membership is non transferable.  As a member of Cross Country Motor Club, you are entitled to cancel the membership at any time. You will receive a full refund of the membership fees paid, if any, if canceled within the first thirty (30) days. If canceled after the first thirty (30) days, you are entitled to a pro-rata refund of the unexpired portion of the membership fees paid less any claims paid, calculated on a monthly basis without any other deductions. Cancellation requests must be dated and submitted to Cross Country in writing via email to member_services@crosscountrymotorclub.com or by mail to P.O. Box 9145, Medford, Massachusetts 02155. This membership may be canceled by Cross Country for fraud or material misrepresentation on your part.
  6. Benefits are available in the 50 United States plus the District of Columbia.
  7. Any terms of this motor club membership, which may be in conflict with the statutes of your state of residence are amended to conform to the statutes of that state.
  8. Your motor club membership must be active and you must contact Cross Country directly for service. In the event that we are unable to provide roadside assistance service, you will be authorized by Cross Country  to obtain service from another service provider. In this event you had to secure services independently of our program and have been provided an authorization number, upon written request, you will be reimbursed for any payments made for authorized covered services up to the specified benefit limits. Otherwise, service secured through any source other than Cross Country will not be covered and are not reimbursable. To submit requests for reimbursement for authorized covered services secured independently, please email our Customer Care team at memberservices@crosscountrymotorclub.com and include your name, membership number, date of service, type of service, Cross Country authorization code with a scanned copy of the original receipt from a commercial service provider of such services.  Services secured through private citizens are not eligible for reimbursement.
  9. The motor club services rendered by Cross Country Motor Club are an “emergency service” and not a general repair service. When the vehicle covered is unable to safely proceed under its own power either on the member’s premises (garage or driveway) or any normally traveled public street, highway or parking area it is to be considered disabled. In case of disablement, the Cross Country member is entitled to the services as outlined in this membership guide.  Only vehicles in a safe condition to be towed or serviced will be eligible for covered services.
  10. This is the entire agreement between the member and Cross Country Motor Club. Any changes must be endorsed in writing and signed by an authorized Cross Country Motor Club representative.
  11. Your Cross Country membership benefits cover you and your spouse, and any dependent children residing at home, while driving any vehicle owned, leased or furnished to you with permission of the owner.
  12. In the event that Cross Country Motor Club pays to you, or pays or incurs expense for your benefit, any sums in connection with or arising out of services obtained by you under this plan, then, to the extent of the amount paid or expense incurred, Cross Country Motor Club shall be subrogated to all of your rights, claims and interest which you may have against any person, corporation or legal entity liable or responsible for the loss or incident which occasioned such payment or expense, including, without limitation the manufacturer of your vehicle, and you, by acceptance of such benefit, authorize Cross Country Motor Club to sue, compromise or settle, in its own name or in your name, or otherwise, all such claims, and you hereby agree that Cross Country Motor Club shall be fully substituted in your place and subrogated to all of your rights on account thereof, provided, however, that you must be made whole, that is, compensated for all the elements of your damages, before Cross Country Motor Club may have any recovery under this provision.
  13. Benefits are not applicable if disablement is due to an act of God, war, insurrection, terrorism, riot, etc.
  14. The actual roadside assistance will be performed by independent service providers for whose actions Cross Country shall not be liable.
  15. Please direct all membership inquiries to member_services@crosscountrymotorclub.com
  16. .  One of our Customer Care Specialists will be happy to answer any of your questions or membership needs.
  17. Cross Country Privacy Notice: We are committed to protecting the privacy of Personal Information for our members, for information on how we collect and use personal information to service our members, please refer to: https://www.agero.com/privacy-cookies-policy.

   

  Types of Vehicles Covered:

  Your membership was designed with your privately- owned non-commercial passenger car in mind. Cross Country Motor Club offers full Emergency Towing, Road and Lockout service for all self-propelled, four- wheel vehicles designed, licensed, and used for private on-road transportation, and trucks with a carrying capacity of up to 2,000 pounds, subject to exclusions noted elsewhere herein.

  Non-Covered Items:

  • All parts, labor and supplies provided while at an auto repair shop or service station.
  • Towing to a second location from the original destination to accommodate the driver.
  • Any and all fines or ambulance charges.
  • Rental of towing equipment.
  • Towing at the direction of a law enforcement officer relating to impoundment, abandonment, illegal parking or other violations of law or towing by other than a licensed service station or garage.
  • Installation or removal of snow tires, repairs to studs, mounting and dismounting snow chains.
  • Cost of tire repair or installation of a new tire on the wheel.
  • Shoveling snow from around a vehicle.
  • Vehicle storage charges, cost of parts and installation of products, materials, impoundment, and additional labor relating to towing.
  • Benefits are not applicable if the need for service arises out of or in connection with an act of God, war, insurrection, riot, terrorism, etc.
  • More than one service for the same service type within any consecutive seven (7) day period.
  • Your (Insert Monro Motor Club _ TBD) motor club membership benefits are subject to the following annual benefit frequency limit(s):
    • Limited to 4 covered towing and/or roadside assistance events per membership year
    • Limited to 1 Battery Rebate claim per consecutive 2 year membership terms

  • Service performed for a vehicle not in a safe position to be towed or otherwise serviced.

   

  Discounts

  Discounts (if applicable) are valid at participating locations only. Certain restrictions may apply. Participating locations and savings vouchers may be added or deleted and the level of discounts are subject to change at any time. When making reservations, please have your membership card available and show all vouchers to participating vendors.

  Specific State Provisions:

  The schedule of benefits, terms and conditions may vary to conform to state laws as they exist from time to time:

  California, Massachusetts, Mississippi, Montana, Nevada, Oklahoma and Wyoming Residents:

  If the membership is canceled and you have paid actual consideration for the motor club membership, you will receive a pro rata refund, without any deductions.

  Maryland Residents:

  In Maryland, the program is offered by Cross Country Motor Club, Inc., with a home office at 400 River’s Edge Drive, Medford MA 02155 (telephone number 1-800-528-2056). While the company does not have a physical location in the state, service of process may be made upon Cross Country Motor Club, Inc. through its registered agent. Maryland residents are asked to use the above listed toll-free number to contact the company by telephone.

  New Mexico Residents:

  Pursuant to §59A-50-7, if Cross Country Motor Club is unable to perform a contract obligation either on a service or indemnity basis the cash retail equivalent shall be paid to the Member.
  
  New York

  Legal Defense benefit is not available to residents of New York.

  Utah Residents:

  Under Utah law, these benefits may only be canceled by Cross Country upon 30 days written notice in the event of any of the following: (i) a material misrepresentation by you, (ii) a substantial change in the risk assumed reasonably unforeseen by Cross Country, or (iii) a substantial breach of your contractual duties, conditions or warranties. With respect to the trip interruption benefits and reimbursement requests, a failure to provide timely notice or submit evidence of expenses within 30 days will not invalidate your claim if it was not reasonably possible for you to give the notice or file the receipts within 30 days and notice was given or the claim was filed as soon as reasonably possible.

  The national savings and discount benefits (Cross Country Perks) are made available to Utah residents through a separate complimentary membership program offered by an affiliate of Cross Country Motor Club, Cross Country Services, Inc.; the benefits are expressly not included as a component of your motor club membership. This complimentary membership in Cross Country Perks will run coterminous with your Subaru Roadside Assistance Plus motor club membership.

  Wisconsin Residents:

  Under Wisconsin law, residents are not limited to 60 days to file reimbursement claims. These benefits may be deemed an insurance policy. After the first 60 days and prior to the expiration of the term Cross Country agrees that it will not cancel your benefits except: (a) for failure to pay the membership fee; (b) in the event of material misrepresentation by you; (c) in the event of a substantial change in the risk assumed reasonably unforeseen by Cross Country; or (d) for a breach of duties, conditions, or warranties by you. No cancellation will become effective until at least ten days after the first class mailing or delivery of a written notice to you. You may cancel your membership at any time upon ten (10) days prior notice to Cross Country Motor Club of California, Inc. If you have a monthly membership and are paying in advance, you will be entitled to a refund for the month in which you have not received the membership benefit. For annual memberships, you will be entitled to a refund on the unused portion. KEEP THIS WITH YOUR INSURANCE PAPERS. PROBLEMS WITH YOUR INSURANCE? If you are having problems with your insurance company or agent, do not hesitate to contact the insurance company or agent to resolve your problem. You can also contact the OFFICE OF THE COMMISSIONER OF INSURANCE (a state agency which enforces Wisconsin’s insurance laws) to file a complaint. You can contact the OFFICE OF THE COMMISSIONER OF INSURANCE by writing to:

  Office of the Commissioner of Insurance
  Complaints Section
  P.O. Box 7873
  Madison, WI 53707-7873

  or you can call 1-800-236-8517 (within Wisconsin) or 608-266-0103 and request a complaint form. Cross Country’s address in the state of Wisconsin is12605 W. North Ave. #247, Brookfield, WI 53045. With respect to the trip interruption benefits and reimbursement requests, the submission of your claim for reimbursement should be made as soon as reasonably possible. Failure to give Cross Country notice within the 30 days will not invalidate or reduce your claim unless Cross Country is prejudiced by the failure to receive such notice. Under state law, Cross Country may not cancel the membership due to excessive usage of the program by a member.

  Wyoming Residents:

  Cross Country Motor Club of California’s address in the state of Wyoming is 1908 Thomes Avenue, Cheyenne, WY 82001. If the membership is canceled and you have paid actual consideration for this motor club membership, you will receive a pro rata refund, without any deductions. This Cross Country Subaru Roadside Assistance Plus Membership Plan is on file with the Wyoming Insurance Department effective 08/90.

• Change of Address or Email

  It is important to notify us as soon as possible of any change of address or your email to avoid missing out on future bulletins and benefits.
  
  Please email us at member_services@crosscountrymotorclub.com and include your Membership Number, the updated information you'd like us to document and the effective date of this change.