Subaru Added
Security

Benefit Guidelines: Subaru Roadside Assistance & Road Hazard Protection

Subaru roadside services are provided to you by Subaru of America, Inc. ("Subaru") through Cross Country Motor Club, Inc., Medford, Massachusetts 02155, except in Alaska, California, Hawaii, Oregon, Wisconsin, and Wyoming where services are provided through Cross Country Motor Club of California, Inc., 333 Bush Street, San Francisco, California 94104 ("CCMC"). Road hazard tire protection services are also provided to you by Subaru, with the claim administration managed by CCMC or its affiliates (this service is limited to purchasers of Gold Plus plans).

• Who is Covered

  Roadside benefits cover the owner of the vehicle identified in the vehicle service contract, while operating the vehicle, as well as other drivers that are using the vehicle with the owner's permission.

• Types of Vehicles Covered

  The benefits cover your passenger vehicle. Coverage does not extend to other vehicles that you may own; and commercial vehicles are not eligible for coverage.

• How to Request Services

  Contact Subaru Roadside Assistance for roadside, lockout and towing services by calling 800-261-2155.
  
  For the Hearing Impaired
  TDD 800-747-2128

  A TDD line is available to support our hearing or speech-impaired members.

  Towing and roadside assistance services are available to you on a sign and drive basis, subject to your 24-hour Roadside Assistance plan and coverage terms. To obtain service:

  1. Call toll-free 800-261-2155
  2. Provide the Service Specialist with the following:
  • Your membership number
  • Your VIN number
  • Area code and telephone number (where you can be reached)
  • Location of disabled vehicle (city, state, street address and closest intersection or other identifying landmarks)
  • Description of disabled vehicle
    (year, model, color)
  • License plate number and state
  • Type of service needed (tow, flat tire, jump-start, out of gas)
    
  3. Once your dispatch request has been received, our automated system will call the phone number you provided, and relay information on the service provider that will arrive to assist you with an estimated time of their arrival to your vehicle's disablement location.
  4. If it is safe to do so, please stay with your disabled vehicle. A service provider cannot service an unattended vehicle.
  5. Be prepared to present your membership card or driver’s license to the service provider, if requested.

   

• Roadside Assistance

  The program covers the owner for road service disablements such as flat tires, dead batteries, out of gas, or lockouts. Coverage is provided for up to $100 per event (except for Added Security Certified Pre-Owned Powertrain plans, and Certified Pre-Owned Classic plans, where coverage is limited to up to $50 per event).
  
  Coverage includes:

  • Battery Boost – If the vehicle won't start due to a dead or weak battery.

  • Flat Tire Service – If the vehicle has a flat tire, your inflated spare tire will be installed.

  • Fuel Delivery – If the vehicle runs out of gas, an emergency supply will be delivered to you. The cost of fuel is covered up to 2 gallons.

  • Winching – If the vehicle is stuck in the mud, sand, or snow, services will be provided to free your vehicle.

• Emergency Lockout Services

  You are entitled to emergency lockout service to help you gain entry to your locked vehicle, for up to $100 per event (except for Added Security Certified Pre-Owned Powertrain plans, and Certified Pre-Owned Classic plans, where coverage is limited to up to $50 per event).

• Towing Services

  If the service provider can't fix the problem on the spot, your vehicle will be towed to the closest Subaru dealer or your preferred repair facility that is within 25 miles of the closest dealer. You are covered for up to $100 per event (except for Added Security Certified Pre-Owned Powertrain plans, and Certified Pre-Owned Classic plans, where coverage is limited to up to $50 per event).

• Reimbursement Privileges for Roadside Assistance, Emergency Lockout or Towing Services

  To be eligible for reimbursement for towing or roadside assistance services secured independently of the Subaru Added Security 24-hour Roadside Assistance program, you must have obtained prior authorization from one of our Service Specialists. To be considered for reimbursement, you are required to submit all paid and itemized receipts to Cross Country, within 30 days of disablement. All receipts must be from the company providing you with the covered goods or services. When submitting a claim please include your name, membership number, address and daytime phone number. Mail your reimbursement request to:

  Cross Country Motor Club Attention: Claims
  P.O. Box 9145
  Medford, MA 02155
  
  or email: member_services@crosscountrymotorclub.com.
  
  Assistance received from private citizens is not covered and is not reimburseable.
  
  Under Wisconsin law, residents are not limited to 30 days to file a reimbursement claim.

   

• Road Hazard Tire Protection (Gold Plus plans sold prior to August 7, 2017 only)

  For Gold Plus service contract plans, your original tires will be covered during the first 50,000 miles of the plan term against repairable leaks or punctures from potholes, nails, glass and other road hazards not covered by the tire manufacturer's warranty. You will be paid a prorated cost up to $300 for a repair or replacement based on remaining tire tread.
  
  Under Wisconsin law, residents are not limited to 30 days to file a reimbursement claim.

• Reimbursement Process for Tire Repair or Replacement (Gold Plus plans sold prior to August 7, 2017 only)

  For requests for reimbursements related to tire repair or replacement (up to a maximum of $300), you must submit a letter requesting reimbursement for a tire repair or replacement, setting forth the following items: (i) the date of tire damage; (ii) the full VIN # and Service Contract number; (iii) the mileage of the vehicle at the time of the repair or replacement; (iv) the reason for tire repair or replacement (what happened that caused the damage); and (v) a copy of the dealer's repair order (must be on the official form of the dealership or repair shop), which must include (A) the tread depth of the damaged tire and (B) the repair or replacement tire cost (which may include costs of mounting, balancing, valve stem, tire pressure sensor, tax, and disposal fee).
  
  The reimbursement letter must be mailed to Cross Country Motor Club, Inc., Claims Department, P.O. Box 9145, Medford, MA 02155 within thirty (30) days of the repair or replacement, accompanied by the bill and verification records requested previously.

  * Under Wisconsin law residents are not limited to 30 days to file a reimbursement claim.

• Cross Country Perks

  You are provided with access to Cross Country Perks, a discount program that allows you to save money on everyday and specialty items.
  
  Cross Country Perks is a national savings and discount program offering up-to-the-minute deals on everyday and specialty items from high quality brands, leading retailers, online stores, and popular service providers.
  
  Cross Country Perks regularly features new and additional offers online. Simply log on to the web address located at subaruperks.enjoymydeals.com and begin saving today.

• Travel Assistance Benefit Guidelines

  Travel Assistance Benefit Guidelines

  The terms of the Travel Assistance services offered under your Subaru Added Security contract are provided below: 

  1. These benefits cover you when driving any of your owned / leased vehicle(s).
  2. You will not be required to pay any sum in addition to the amounts specified in this Benefit Guide for any of the covered services. In the event the cost for the service exceeds coverage limits, you will be required to pay the additional service charges at the time service is rendered. Additional charges are not reimbursable.
  3. All of the promised benefits and services of this program are described here and are available 24-hours a day, 365 days a year, throughout the United States. Access to your benefits begin on the effective date of your Subaru Added Security service contract and continue until expiration.
  4. Whenever we refer to “you” and “your” throughout this Guide, we refer to the individuals identified herein or on the program identification card as the member and whenever we refer to “we”, “us”, “our”, “the Plan”, “CCMC”, or “Cross Country Motor Club”, we refer hereinafter to Cross Country Motor Club, Inc. or Cross Country Motor Club of California, Inc., as applicable.
  5. Coverage is non transferable.
  6. Benefits are available in the 50 United States plus the District of Columbia.
  7. Any terms of program coverage which may be in conflict with the statutes of your state of residence, are amended to conform to the statutes of that state.
  8. Your coverage must be active and you must contact Cross Country directly for 24-hour roadside assistance service. In the event that we are unable to provide roadside assistance service, you will be authorized by Cross Country to obtain service from another service provider. In this event you had to secure services independently of our program and have been provided an authorization number, upon written request, you will be reimbursed for any payments made for authorized covered services up to the specified benefit limits. Otherwise, service secured through any source other than Cross Country will not be covered and are not reimbursable. To submit requests for reimbursement for authorized covered services secured independently, please email our Customer Care team at member_services@crosscountrymotorclub.com and include your name, service contract number, VIN, date of service, type of service, Cross Country authorization code with a scanned copy of the original receipt from a commercial service provider of such services. Services secured through private citizens are not eligible for reimbursement.
  9. Travel Assistance Services rendered by Cross Country Motor Club are an “emergency service” and not a general repair service. When the vehicle covered is unable to safely proceed under its own power either at your residence (garage or driveway) or any normally traveled public street, highway or parking area it is to be considered disabled. In case of disablement, the Cross Country member is entitled to the services as outlined in this membership guide. Only vehicles in a safe condition to be towed or serviced will be eligible for covered services.
  10. This is the entire agreement between the member and Cross Country Motor Club. Any changes must be endorsed in writing and signed by an authorized Cross Country Motor Club representative.
  11. In the event that Cross Country Motor Club pays to you, or pays or incurs expense for your benefit, any sums in connection with or arising out of services obtained by you under this plan, then, to the extent of the amount paid or expense incurred, Cross Country Motor Club shall be subrogated to all of your rights, claims and interest which you may have against any person, corporation or legal entity liable or responsible for the loss or incident which occasioned such payment or expense, including, without limitation the manufacturer of your vehicle, and you, by acceptance of such benefit, authorize Cross Country Motor Club to sue, compromise or settle, in its own name or in your name, or otherwise, all such claims, and you hereby agree that Cross Country Motor Club shall be fully substituted in your place and subrogated to all of your rights on account thereof, provided, however, that you must be made whole, that is, compensated for all the elements of your damages, before Cross Country Motor Club may have any recovery under this provision.
  12. Benefits are not applicable if disablement is due to an act of God, war, insurrection, terrorism, riot, etc.
  13. The actual roadside assistance will be performed by independent service providers for whose actions Cross Country Motor Club shall not be liable.
  14. Please direct all membership inquiries to member_services@crosscountrymotorclub.com.  One of our Customer Care Specialists will be happy to answer any of your questions or membership needs.
  15. Cross Country Privacy Notice: We are committed to protecting the privacy of Personal Information for our members, for information on how we collect and use personal information to service our members, please refer to: https://www.agero.com/privacy-cookies-policy.

  
  Types of Vehicles Covered:
  

  Your membership was designed with your privately- owned non-commercial passenger car in mind. Cross Country Motor Club offers full Emergency Towing, Road and Lockout service for all self-propelled, four- wheel vehicles designed, licensed, and used for private on-road transportation, and trucks with a carrying capacity of up to 2,000 pounds, subject to exclusions noted elsewhere herein.

   

• Non-Covered Items

  1. All parts, labor and supplies provided while at an auto repair shop or service station.

  2. Towing to a second location from the original destination to accommodate the driver.

  3. Any and all fines or ambulance charges.

  4. Rental of towing equipment.

  5. Towing at the direction of a law enforcement officer relating to impoundment, abandonment, illegal parking or other violations of law or towing by other than a licensed service station or garage.

  6. Installation or removal of snow tires, repairs to studs, mounting and dismounting snow chains.

  7. Cost of tire repair or installation of a new tire on the wheel.

  8. Shoveling snow from around a vehicle.

  9. Vehicle storage charges, cost of parts and installation of products, materials, impoundment, and additional labor relating to towing.

  10. Benefits are not applicable if the need for service arises out of or in connection with an act of God, war, insurrection, riot, terrorism, etc.

  11. More than one service for the same service type within any consecutive seven (7) day period.

  12. Service performed for a vehicle not in a safe position to be towed or otherwise serviced.